Responsibilities:

• Obtain relevant information of client

• Provide good phone support to client esp. during the initial stage of shifting

• Understand the circumstances of death of deceased

• Understand the wishes / plans of client

• Explain clearly the process flow & necessary preparations to client

• Possess good knowledge of company products & services (casket, urns, funeral requisite)

• Possess good knowledge of religious beliefs/rituals

• Good listening skills & with empathy

• Good coordination with funeral arrangements (liaising with service providers, operations department)

• Prompt reminders to client & follow up with client request

• Provide fair & transparent prices to client

• Visitation of wake & occasional ground supervision

• Gather feedback forms written by client

• Review feedback forms & come up with considerable actions to refine the elements

• Derive customer attitude & trends (sales preference, inclination) through statistics report

• Uphold the integrity & reputation of organisation

Technical Requirements:

• Knowledge in written and spoken English and Mandarin

• Basic computer knowledge

• Only Singaporeans and SPR need apply

• Able to multi-task

• Meticulous and detailed

• Well-organized

• Able to work independently without supervision

• Self-initiative

• Good coordinating skills

• Preferably with class 3 driving license

Responsibilities: 

• Transfer the dearly departed to funeral homes
• Obtain burial permits, necessary permits for repatriation and registration of deaths
• Place caskets in parlours or chapels prior to funerals
• Direct/escort mourners to parlours/chapels where funerals are being held
• Perform a variety of tasks during funerals to assist funeral directors and ensure that services run smoothly as planned
• Issue and store funeral equipment
• Arrange floral offerings or lights around caskets
• Act as pallbearers
• General maintenance duties for funeral homes
• Other adhoc duties as assigned

Technical Requirements:

• Knowledge in both written and spoken in English and Mandarin
• Able to do shift work and work on Public Holidays
• Official working hours from 8.00 am to 5.00 pm but must be comfortable in working overtime (when needed). Overtime will be paid accordingly to MOM EA
• Basic computer knowledge
• Able to multi-task and work independently without supervision
• Proactive and well organized
• Attention to details

Key Responsibilities:

• Identifying and packing equipment and items at the wake place to bring back to the office;

• Disposing rubbish at the wake place properly;

• Ensuring all items and equipment that belong to the company are brought back;

• Pack the items and equipment properly to prevent damage during transportation and store properly in the warehouse;

• Driving Funeral Associate to designated locations as instructed.

Requirements

• Must have at least class 3 (Manual) license; 

• Able to speak and write Basic English and Mandarin

• Must be able to handle heavy weights